Question 1

Does Gene replace my sales team?

Accepted Answer

No. Gene does not replace people, it gives them superpowers. It automates lead qualification, follow-ups, and appointment scheduling so your team can focus entirely on closing deals.

Question 2

How long does onboarding take?

Accepted Answer

Most teams are live in under a week. Gene integrates directly with all your lead sources including WhatsApp, Instagram, Facebook, and your existing CRM. Our team helps you configure everything so it feels effortless from day one.

Question 3

Can I control Gene's tone and responses?

Accepted Answer

Yes. Gene adapts to your brand's voice, tone, and workflow. You can train it on your existing sales communication and set rules for qualification, appointment scheduling, and follow-ups.

Question 4

How does billing work?

Accepted Answer

Gene is billed monthly automatically based on the number of AI conversations. You can start with one project or location and scale at any time.

Question 5

What support does Gene include?

Accepted Answer

Every client gets a dedicated success manager. We handle setup, optimization, and ongoing performance monitoring, so you always get the most out of Gene.

Question 6

Which languages does Gene support?

Accepted Answer

Gene supports over 90 languages including English, Arabic, Spanish, French, Indonesian, Thai, Malay, Mandarin, and more — making it ideal for international real estate markets.

Question 7

Which channels does Gene work on?

Accepted Answer

Gene works across WhatsApp, Instagram DMs, Facebook Messenger, web chat, and SMS. It handles every incoming lead from every channel, 24 hours a day, 7 days a week.